---
title: "Class or Customer Not Visible"
slug: "class-customer-not-visible"
tags: ["Integration rules", "rules", "Troubleshooting", "Class", "Customer", "Job"]
updated: 2024-09-12T15:25:51Z
published: 2024-09-12T15:25:51Z
canonical: "support.makershub.ai/class-customer-not-visible"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.makershub.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Class or Customer Not Visible

This article will explain how to fix the issue of not being able to select a **Class** or **Customer|Job** at the line item level. This occurs most often when a rule in your integration mapping matches to a **Class** or **Customer|Job** that no longer exists in QuickBooks.

## Checking Integration Rules

In the example below, you can see that the class is blank and there is no selection dropdown. To correct this, first click **Integration Mapping Rules.**

![](https://cdn.document360.io/1b554e23-2d1e-483c-9fb1-9be0ba01e89c/Images/Documentation/Integration Mapping Button(2).jpg)

Click on the **Accounting Classes** or **Customers/Projects** tab to view rules related to these segments. In this example, under **Class**, you can see one rule mapped as blank. This was previously an active class in **QuickBooks** that is now inactive.

![](https://cdn.document360.io/1b554e23-2d1e-483c-9fb1-9be0ba01e89c/Images/Documentation/Accounting Class Tab.jpg)

## Solution

To assign the rule to a different **Class** or **Customer/Project**, click the **Select a Class** or **Select a Customer/Project** dropdown on the rule and pick a new value. To delete the rule, click the **red X** icon to the right of the rule. Alternatively, you can reactivate the Class or Customer/Project within QuickBooks.

![](https://cdn.document360.io/1b554e23-2d1e-483c-9fb1-9be0ba01e89c/Images/Documentation/Select a class or delete.jpg)

## QuickBooks

### Checking Inactive Classes in QuickBooks Online

To check for inactive classes in QuickBooks Online, click the **Gear icon** in the upper right corner of the screen, then select **All lists** from the second column.

![](https://cdn.document360.io/1b554e23-2d1e-483c-9fb1-9be0ba01e89c/Images/Documentation/QBO List and Gear.jpg)

Click **Classes** on the right hand column.

![](https://cdn.document360.io/1b554e23-2d1e-483c-9fb1-9be0ba01e89c/Images/Documentation/QBO Classes.jpg)

Click the **Gear Icon** on the right hand side of the screen and check the box for **Include Inactive.** Any Class that has the **(deleted)** after the Class is marked as inactive.

![](https://cdn.document360.io/1b554e23-2d1e-483c-9fb1-9be0ba01e89c/Images/Documentation/QBO Ineactive Class.jpg)

### Checking Inactive Classes in QuickBooks Desktop

You can double check if there are inactive classes within QuickBooks Desktop by clicking **Lists** at the top bar then select **Class List.**

![](https://cdn.document360.io/1b554e23-2d1e-483c-9fb1-9be0ba01e89c/Images/Documentation/QBD Class Selection.jpg)

Click the Include **Inactive Checkbox** at the bottom of the window. Anything with an **X** to the left of the name is marked as Inactive.

![](https://cdn.document360.io/1b554e23-2d1e-483c-9fb1-9be0ba01e89c/Images/Documentation/QBD Inactive Class.jpg)

### Checking Inactive Customers in QuickBooks Online

You can check for Inactive Customer in QuickBooks Online by going to the **Sales Tab** on the left hand side and clicking into **Customers**.

![](https://cdn.document360.io/1b554e23-2d1e-483c-9fb1-9be0ba01e89c/Images/Documentation/QBO selecting Customers(1).jpg)

From here you can click the **Gear Symbol** and select **Include Inactive**. Any Customer with the **(Deleted)** next to it is marked as Inactive.

![](https://cdn.document360.io/1b554e23-2d1e-483c-9fb1-9be0ba01e89c/Images/Documentation/Customer.jpg)

### Checking Inactive Customers in QuickBooks Desktop

You can check for Inactive Customer in QuickBooks Desktop by going to the **Customers Tab** on the Ribbon at the top and clicking into **Customer Center**.

![](https://cdn.document360.io/1b554e23-2d1e-483c-9fb1-9be0ba01e89c/Images/Documentation/QBD Customer Center.jpg)

From here Select the filter for **All Customers.** Any Customer with an **X** to the left of the name is marked as inactive.

![](https://cdn.document360.io/1b554e23-2d1e-483c-9fb1-9be0ba01e89c/Images/Documentation/QBD Customers inactive select.jpg)

##