Edit, Reschedule, or Stop a Payment

In some cases, a payment may be processed that requires intervention to before the funds are delivered or deposited. This article will walk through how to:

1. Stop an ACH or check

2. Modify and reissue the payment

3. Refund your account

Vendor payment in MakersHub consists of two transactions:

• A debit from your account (shown below on the left)

• A credit to your vendor issued as either an ACH or check (right)

Stop a Payment

To stop or make changes to a payment that is in progress in MakersHub, click on the payment you want to edit.

If the debit from your account is still in process, you can click the Cancel button and MakersHub will cancel the ACH Debit.

If the debit has been processed and the funds withdrawn from your account, you can cancel the second leg of the transaction paying the vendor by clicking Cancel on the right.

Similarly, should the transaction be in progress, you can request that the ACH transaction be cancelled.

Reschedule

Once an ACH or check has been stopped, you may either reschedule the payment or request a refund. To reschedule the payment, update the Pay To method as needed and click Re-schedule.

Request a Refund

Lastly, after you stop the payment, you may request to have the funds returned back to your bank account by clicking the Request Refund button.

Shortly after requesting the refund, you will see that the date see the refund scheduled.  

Once the payment is processed, a tile will appear sharing the status of the ACH refund.