ACH Credit: No Account Found

This document outlines the steps to take when an ACH Credit Payment is returned with the message No Account Found.

This error is usually caused by either:

1. The Account Number on the Vendor is incorrect

2. The Routing Number on the Vendor was for Wires and not for ACH Payments

To correct the error, we need to remove the current bank details, add the updated bank information, and reschedule the failed payment.

Remove Current Bank Details

You will receive an email notifying you of a failed ACH payment. From this email, you can click View Record, which will take you to the failed payment.

You can also navigate to the Financial section, select Archive Tab, and click Payments in the upper right to access a list of your current payments. Here you can filter by Debit Status to find the payment that failed.

Click on the Vendor Name and click on the Current Bank Details.

Click Archive in the bottom right corner to remove the current, incorrect payment information. Note: Once you pay using the banking information the Un-verify button is no longer available.

Add Updated Bank Details

Click Securely add a payment method to add a new payment method for this Vendor.

Here, you can choose to enter the ACH information provided to you, select a payment method of check, or request the vendor's ACH details.

Reschedule

Once the details have been updated you will need to Reschedule the ACH Payment for this Payment. To do so, navigate back to the payment and update to the correct Pay To account. Click the Update button.  Lastly click the Re-schedule button and Confirm Re-scheduling.