---
title: "ACH Credit: No Account Found"
slug: "no-account-found"
tags: ["Troubleshooting", "ACH Credit", "ACH"]
updated: 2024-09-30T18:45:03Z
published: 2024-09-30T18:45:03Z
canonical: "support.makershub.ai/no-account-found"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.makershub.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# ACH Credit: No Account Found

This document outlines the steps to take when an ACH Credit Payment is returned with the message **No Account Found.**

This error is usually caused by either:

1. The Account Number on the Vendor is incorrect
2. The Routing Number on the Vendor was for Wires and not for ACH Payments

To correct the error, we need to remove the current bank details, add the updated bank information, and reschedule the failed payment.

### Remove Current Bank Details

You will receive an email notifying you of a failed ACH payment. From this email, you can click **View Record**, which will take you to the failed payment.

![](https://cdn.document360.io/1b554e23-2d1e-483c-9fb1-9be0ba01e89c/Images/Documentation/ACH Payment Link.jpg)

You can also navigate to the **Financial** section, select **Archive Tab,** and click **Payments** in the upper right to access a list of your current payments. Here you can filter by **Debit Status** to find the payment that failed.

![](https://cdn.document360.io/1b554e23-2d1e-483c-9fb1-9be0ba01e89c/Images/Documentation/Steps Payment ARchive.jpg)

Click on the **Vendor** **Name** and click on the **Current Bank Details**.

![](https://cdn.document360.io/1b554e23-2d1e-483c-9fb1-9be0ba01e89c/Images/Documentation/image-1725647996528.png)

Click **Archive** in the bottom right corner to remove the current, incorrect payment information. Note: Once you pay using the banking information the **Un-verify button** is no longer available.

![](https://cdn.document360.io/1b554e23-2d1e-483c-9fb1-9be0ba01e89c/Images/Documentation/2024-09-03_11h07_16(1).png)

### Add Updated Bank Details

Click **Securely add a payment method** to add a new payment method for this Vendor**.**

![](https://cdn.document360.io/1b554e23-2d1e-483c-9fb1-9be0ba01e89c/Images/Documentation/2024-09-03_11h08_35.png)

Here, you can choose to enter the ACH information provided to you, select a payment method of check, or request the vendor's ACH details.

![](https://cdn.document360.io/1b554e23-2d1e-483c-9fb1-9be0ba01e89c/Images/Documentation/2024-09-09_08h20_39.jpg)

### Reschedule

Once the details have been updated you will need to **Reschedule** the ACH Payment for this Payment. To do so, navigate back to the payment and update to the correct **Pay To** account. **Click the Update button.** Lastly click the **Re-schedule** button and **Confirm Re-scheduling.**

![](https://cdn.document360.io/1b554e23-2d1e-483c-9fb1-9be0ba01e89c/Images/Documentation/Reschedule (1).jpg)