---
title: "Unable to Obtain Access Token"
slug: "unable-to-obtain-access-token"
updated: 2026-05-06T19:10:29Z
published: 2026-05-06T19:10:29Z
canonical: "support.makershub.ai/unable-to-obtain-access-token"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.makershub.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Unable to Obtain Access Token

When you first integrate, a user needs to authorize the connection between MakersHub and QuickBooks. MakersHub then pushes updates to QuickBooks as that user. When that user is removed from the file or their permissions change, MakersHub no longer has the authorization to talk back and forth with QuickBooks and you will see an ***Unable to Obtain Access Token*** error. The steps outlined below will walk through how to refresh the connection with QuickBooks under a new user.

Within MakersHub, click on your name in the **top right corner**, select **Integrations.**

![](https://cdn.document360.io/1b554e23-2d1e-483c-9fb1-9be0ba01e89c/Images/Documentation/image(144).png)

Click **View** next to **QuickBooks Online**.

![](https://cdn.document360.io/1b554e23-2d1e-483c-9fb1-9be0ba01e89c/Images/Documentation/View QBO.png)

Navigate to the **Integration Data Tab.** In the bottom left corner, you will see that you can type in **'Refresh'** to re-authorize the connection under your account.

![](https://cdn.document360.io/1b554e23-2d1e-483c-9fb1-9be0ba01e89c/Images/Documentation/Refresh Connection.png)

You will then be prompted to **Connect to QuickBooks**.

![](https://cdn.document360.io/1b554e23-2d1e-483c-9fb1-9be0ba01e89c/Images/Documentation/Connect to QBO(1).png)

QuickBooks will prompt you to login to the account and re-authorize the connection.

![](https://cdn.document360.io/1b554e23-2d1e-483c-9fb1-9be0ba01e89c/Images/Documentation/Connect with MakersHub.png)

Once re-authorized, you can push through any pending bills by clicking on the **blue chain icon.**

![](https://cdn.document360.io/1b554e23-2d1e-483c-9fb1-9be0ba01e89c/Images/Documentation/image(29).png)