---
title: "Bills Assigned to the Wrong Vendor"
slug: "vendor-names-switching"
updated: 2025-10-20T13:17:01Z
published: 2025-10-20T13:17:01Z
canonical: "support.makershub.ai/vendor-names-switching"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://support.makershub.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Bills Assigned to the Wrong Vendor

This article address how to handle scenarios where bills uploaded for review are being assigned to the wrong vendor by the OCR engine.

## What causes this?

In order to distinguish vendor bills from each other, MakersHub finds a unique signature on each bill that consists of what it thinks is the vendor name and the vendor phone number. These are found under the **WiseVision Training** as the **Raw Name** and **Raw Phone.**

MakersHub uses a confidence score to determine what raw name and raw phone correspond with the vendor. In rare cases, due to bill formatting or workflow variations, the model may incorrectly assign a raw name or phone number to a bill. As a result, it can mistakenly train the reader to associate all bills with that raw name or phone number to the same vendor. When this happens, it can also cause other bills in the queue—previously coded to the correct vendor—to be switched inadvertently.

This article provides two examples of such scenarios and how to solve them:

1. Incorrect vendor name extraction – when the vendor name pulled from the bill is inaccurate and must be sourced from another location on the document.
2. Same phone number, different raw names – when multiple vendors share the same phone number but have distinct names.

## Where to Find Raw Name/Phone Number

Raw Name and Phone Number are located in the WiseVision Training, you can access this in the bottom left of the bill by clicking on the **wand symbol**.

![](https://cdn.document360.io/1b554e23-2d1e-483c-9fb1-9be0ba01e89c/Images/Documentation/WiseVision.jpg)

## Example 1: Wrong Name

In the example below, we have a bill submitted by a company that lists the actual vendor within the body of the header. By default, MakersHub will capture the main vendor name displayed at the top of the bill, as it appears to be the most prominent. However, in this case, we want the system to ignore that primary name and instead reference a secondary vendor name located elsewhere on the bill.

You can see the initial raw name extracted is “HDATRUCKPRIDE”.

![](https://cdn.document360.io/1b554e23-2d1e-483c-9fb1-9be0ba01e89c/Images/Documentation/2025-09-18_10h43_02.jpg)

But the vendor name we actually want is located lower down on the bill and should be “Automann Inc.”

![](https://cdn.document360.io/1b554e23-2d1e-483c-9fb1-9be0ba01e89c/Images/Documentation/Vendor Callout.jpg)

To correct this, click on your **name** in the upper-right corner > **Bill Settings**. Then, expand the **Data Processing** section. Under **OCR Vendor Name to Ignore**, enter “HDA+Pride”. This tells the system to exclude any vendor name that contains both “HDA” and “Pride” in the raw name, allowing MakersHub to locate and use the correct vendor listed elsewhere on the bill.

![](https://cdn.document360.io/1b554e23-2d1e-483c-9fb1-9be0ba01e89c/Images/Documentation/Vendor name Exlcusion.jpg)

Going back to the bill we can now see that the raw name being pulled is for “AUTOMANN INC.” Now in the future if the vendor name changes MakersHub will look at that name for the vendor association and not “HDA Truck Pride”.

![](https://cdn.document360.io/1b554e23-2d1e-483c-9fb1-9be0ba01e89c/Images/Documentation/2025-10-14_09h58_13.jpg)

## Example 2: Phone Number

In the example below, we have two distinct vendors — Servco Subaru and Servco Pacific. Although the raw names extracted from their bills are different, both vendors share the same phone number. Because of this overlap, the system can only associate the phone number with one vendor at a time, resulting in incorrect vendor assignments.

![](https://cdn.document360.io/1b554e23-2d1e-483c-9fb1-9be0ba01e89c/Images/Documentation/Subaru.jpg)

![](https://cdn.document360.io/1b554e23-2d1e-483c-9fb1-9be0ba01e89c/Images/Documentation/pacific(1).jpg)

To correctly assign this vendor, we need to train MakersHub to ignore the phone number and rely solely on the raw name for identification.

To do this:

1. Click your **name** in the upper-right corner > **Bill Settings**.
2. Expand the **Data Processing** section.
3. On the left, you’ll see two fields:
  1. OCR Vendor Name to Ignore
  2. OCR Vendor Phone to Ignore
4. In this example, copy the raw phone number found on the bill (18085642179) and paste it into the **OCR Vendor Phone to Ignore** field.

By doing this, the system will disregard this phone number when identifying vendors and will instead use the raw name to ensure accurate vendor detection.

![](https://cdn.document360.io/1b554e23-2d1e-483c-9fb1-9be0ba01e89c/Images/Documentation/OCR phone.jpg)

Now you can go into the bills, rerun wise vision, and train the correct vendor name.

![](https://cdn.document360.io/1b554e23-2d1e-483c-9fb1-9be0ba01e89c/Images/Documentation/Rerun wisevision.jpg)